Store Policies

 

Web/Mail Return Form
A copy of the Supply Store Sales receipt is needed to process all returns. When packaging your return please secure it properly with packing materials to prevent damage during shipment.  If your order was shipped or purchased at either the Supe Store Student Center, the Corner Supe Store, or Town Center Supe Store, you can use the link here to create a UPS return label.  When creating the UPS return label please retain a copy of the tracking number for your records. Click here to go to the UPS Portal to create your return label.  If you choose to use the UPS Supe Store return label to return a diploma frame to the Supe Store, $35.00 will be deducted from your refund amount for transportation services. 

If you purchased directly through supestoreua.myshopify.com you will need to reach out to their customer service phone number for those returns. 

In-Store Pickup Policy

Orders must be picked up by the person named in the "Ship To / Customer Pick-Up" field when order is placed. If you need to change the person authorized to pick up your order for you, you can reply to the confirmation email that was sent to you or email us at supestore@ua.edu with your order number and the name of the person you are authorizing to pick up your order.

Photo identification is required at the time of pick-up.

The Supe Store may store your items for no more than 30 days. Any textbook or other item of merchandise that is not claimed by the apparent owner within 30 days after the date of purchase shall be deemed abandoned and shall entitle the apparent owner to an in-store merchandise credit in the amount of the item's purchase price for a period of one (1) year from the date of abandonment. After the 30-day period, the University in its sole discretion may sell or otherwise dispose of the abandoned textbook or other item of merchandise in any manner it deems appropriate. The apparent owner agrees to absolve and hold the University harmless for any damage or claim for the abandoned textbooks or other items of merchandise due to or resulting from the University's sale or other disposal thereof. The apparent owner's sole remedy is limited to a claim for an in-store merchandise credit in the amount of the purchase price of the textbook or other item of merchandise.

Book Refund and Buyback Policies

Textbook Refunds:

1. Original receipt required for all refunds.
2. New textbooks must be in new condition (no markings, no bent covers, no scuffs).
3. Shrink wrapped bundles and/or sets are refundable only if digital access codes and CDs are unopened.
4. Full refunds are available during first week only of regular semester classes with original receipt. Full refunds are available the second and third week of regular semester classes with original receipt and drop/add slip. During interim term and all other timeframes, refunds are available only within 48 hours of purchase and only with original receipt.

Trade books Refunds:

1. Original receipt required for all refunds.
2. Refunds are available only within 48 hours of purchase.
3. No refunds are available on special order items, Cliff Notes, computer books, magazines, dictionaries, reference books, and study aids.

Textbook Buybacks:

Used textbooks result in a savings of 35% off the price of a new book. Textbooks are-subject to change through revision by the publisher as well as new adoptions by faculty members. Used textbooks are bought back by The University Supply Store at up to 50% of the purchase price subject to the following:
1. The textbook is listed as a required text for the following semester.
2. The University Supply Store has not reached the required limit of this textbook.
3. The textbook has been subject only to normal usage.

Several factors can cause textbooks to have little or no resale value including:

1. Old edition textbooks.
2. Discontinued or overstock textbooks.
3. Badly damaged textbooks.

General Merchandise Return Policies:

1. Refunds and exchanges must be completed within 30 days of original purchase.
2. Original receipt is required for all refunds.
3. Merchandise must be in new selling condition. Software must be in original shrink wrap/packaging.
4. Defective merchandise will be exchanged for same item.
5. No refunds available on special order items, Apple Campus store purchases, calculators, open ink cartridges, and special event t-shirts.

To return merchandise, please use one of the two addresses below.
Returning by U.S. Mail: University Supply Store Box 870291 The University of Alabama Student Center Tuscaloosa, AL 35487	Returning by UPS or FedEx: University Supply Store 751 Campus Drive West Tuscaloosa, AL 35487

All Apple Campus Store sales are final.

    ***ALWAYS KEEP YOUR SALES RECEIPT***  

 

SHIPPING INFORMATION
USPS standard flat rate shipping $5.99, 1-3 business days. Next day and 2nd day shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item.